Our Story
A family-run business caring for pets worldwide.
We provide pet transport and boarding care services, with over 25 years of experience in caring for pets of all shapes and sizes through our family-run boarding facilities and well-established pet relocation services.
We operate pet relocation services across the globe. Our main locations are, Dubai, Australia, America, South Africa, New Zealand, but there isn’t anywhere in the world off limits with most of our clients relocating to or from the UK, from worldwide.
We provide the best service possible for both pets and owners, care and attention to detail at all times, and maintaining high welfare standards.
This is what we care about
Dedication
Attention to detail
We care immensely about animals
Honesty
Taking responsibility when appropriate to do so
Utmost professionalism
Excellent customer service
24/7 Support for our clients
Our History
I purchased our boarding side of the business.
- 1999
One of our clients who was boarding their dog with us was moving back to America, while the dog was with us for one of his holidays, the owner asked if we would find out how he could take his dog back to America with him, and a successful relation lead us to setting up Pets on the Move.
- 2004
We opened the first Animal Reception Centre at Glasgow Airport.
- 2014
We opened the first Animal Reception Centre at Newcastle Airport
- 2019
Our team
Karen
Logistics coordinator
Pets on the Move in Scotland also provides a 24/7 contact on the engagement of our service. This is also accessible to your veterinary surgery should they have any questions during any part of the relocation process.
Charlotte
Import Manager
Having worked as an emergency call handler, she knows only too well the importance customer care, owning two dogs, and her dedication to all animals coming into our care, and a great sense of humour.
Carrie
Pet Exports
Having worked around animals for many years, both in boarding and family pets, when her degree was finished she joined the team full time, working in many different locations to assist where necessary with confidence and compassion. Owning two pets of her own, they always accompany her to work, guess they are ensuring a good job is carried out.
Graeme
Driver & Custom Kennel Builder
Over 30 years in the building industry, managing million pound contracts, he took the leap and start with Pets on the Move in 2005.
Jess
Export manager
Working in the hospitality industry for many years, she also has a wealth of experience in customer care, always going the extra mile for our clients, fully enthusiasm for life. owning two pets herself, you will always see her in the office with her pet dog.
Adam
Quote/ logistics
An American citizen, who has recently move to the UK, experienced our services first hand as he also relocated his little dog, working to ensure the best route and service we can offer to our clients, being one of the first person you communicate with as clients commence their journey with us, he has the calm and collected manor needed to assist with relocations.
